Support Questions

We don’t just sell exam prep materials but also provide support to our valued members.

We, at, are available to help you with your specific questions related to the following:

  • Issues related to difficulties in purchase/payment process or access to purchased items.
  • General questions about contents of the Study Notes or Practice Exams.

Please take a look at the following Frequently Asked Questions. If you don’t find any answer to your question, please use the form in the Contact Us page.

Purchase Orders

How Long Does it Take to Get the PDF Book? 

Simple Answer – WITHIN 3 HOURS (9.00am to 9.00pm). If your order is placed between 9.00am and 9.00pm, we send the PDF file by email within 4 hours. If the order is placed after 9.00pm, we send the PDF next day. PDF for each course is sent in Separate Email as an attachment.

Course Content

Can I get help on MiniCram Course Content?

Yes, please Contact Us if you have any questions related to Self-Study Notes or Practice Questions included in MiniCram books.

I just have one or two questions or need clarification on some topic. Do I still have to pay for it?

No, if you have purchased any MiniCram study guide and need help, you don not have to pay for it. A 5-10 minute telephone support for MiniCram contents is always FREE.

Do I have to be a MiniCram buyer/customer in order to get help on courses?

No, you do not have to be a MiniCram buyer/purchaser in order to get answers to your course related or other questions.

Frequently Asked Questions

Do I have to register with Exam Provider or can I just purchase your materials to write the licensing exam?

Please note that purchase of our exam prep material is not a substitute for actual enrolment or registration with the official exam provider, which is Humber College. You must register/enrol in a specific course to be able to receive official course content and to write the exams.

Are Your Exams Current/Updated?

Yes, We regularly update our Study Notes and Practice Questions based on updates to the official text and feedback from our students.

Do I still have to complete the official course or can I write and pass the exam by using your Study Notes & Practice Questions?

Use due diligence, please. You must complete the Humber Course before you can register for the exam. Although our exam prep materials contain sufficient information to pass the exams with a high score, we do not guarantee success; either in the exams or in your professional career. Please take time to review all available resources, including the text books, to prepare yourself for the exams and a successful career.

Remember, just passing the qualifying exams is not enough. You must be able to provide satisfactory and efficient service to your clients.

Can you help me with the content in the official courses?

While we try to provide answers to reasonable questions, either from our prep material or from the text books, we may not be able to answer all your queries related to the content of text books. For this, you may contact Humber College support line.

Can I print your Study Notes & Practice Questions?

No. You are prohibited from copying or printing any content from our Self-Study Notes, Practice Questions or any content on our website. We use the best possible technology to protect our proprietary material and prevent piracy. Please review our Terms of Use.

I placed an order, paid for it but did not get any PDF Book or Invoice.

Please check your Junk/Spam email folder. PDF files are sent by email WITHIN 3 HOURS of the order (9.00am to 9.00pm). Orders placed after 9.00pm are sent the next day after 9.00am. If you did not get any payment confirmation, please contact PayPal. In case you do not see any email from MiniCram Exams, please Contact Us.

Can I use my Tablet or Smart Phone for practice?

Yes. Our Study Notes and Practice Questions Books are tested for most desktops, laptops, tablets and smart phones. If you have difficulty, please update the operating system of your device or the app you are using.

I did not get any receipt for my order.

After you place your order, both PayPal and our website MiniCram Exams will send you a confirmation email. If you do not get any email, please check your Junk/Spam Mail folder.

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